1. Do you offer international shipping? Currently, we only ship within the United States.
2. What is the estimated shipping time for orders? Orders typically take 1 to 2 business days for processing and an additional 3 to 4 business days for shipping within the United States.
3. Is shipping free? Yes, we offer complimentary shipping on all orders within the United States.
4. What payment methods do you accept? We accept major credit and debit cards supported by Stripe, including Visa, Mastercard, American Express, and Discover.
5. Are your products covered by a warranty? Our products may come with a manufacturer’s warranty. Please refer to the specific product page or packaging for warranty details.
6. Can I return an item if I’m not satisfied? Yes, we accept returns within 30 days of delivery. Please review our Return and Refund Policy for more information.
7. What do I do if I receive a damaged or defective item? If your item arrives damaged or defective, please contact us within 48 hours of receiving the package. We will assist you in resolving the issue promptly.
8. Do you offer exchanges? We do not offer direct exchanges. If you wish to exchange an item, please initiate a return as per our return policy and place a new order for the desired item.
9. How can I contact customer support? You can reach our customer service team via email at contact@parezo.shop or by calling us at +1 330 946 8543. We’re here to assist you with any inquiries or concerns.