At Parezo.shop, we strive to ensure your satisfaction with every purchase of our outdoor home appliances. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy within 30 days of delivery.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • It must be in its original packaging.
  • The return request must be initiated within 30 days from the date of delivery.

Initiating a Return

To initiate a return, please contact our customer service team at contact@parezo.shop or call us at +1 330 946 8543. Kindly provide your order number and details regarding the item you wish to return. Our team will guide you through the return process.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or item arrived damaged). We highly recommend using a trackable shipping service for return shipments.

Refund Process

Upon receiving the returned item and confirming its eligibility, we will initiate a refund to your original payment method within a reasonable timeframe. Please note that the processing time for refunds may vary based on the payment provider.

Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as described above and place a new order for the desired item.

Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us immediately within 48 hours of receiving the package. We will swiftly assist you in resolving the issue by providing a replacement or issuing a refund.

Policy Limitations

  • We reserve the right to reject returns that do not meet our return policy criteria.
  • Items marked as final sale or non-returnable will not be eligible for return or refund.

Your satisfaction with our products is our priority. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team.

Thank you for choosing Parezo.shop!